Core Duties and Responsibilities

• Stripping beds, changing linens, making beds, and replacing used towels.
• Dusting furniture, polishing mirrors, and vacuuming or mopping floors.
• Sanitizing high-touch surfaces, including television remotes, doorknobs, and light switches.
• Thoroughly cleaning bathtubs, showers, sinks, and toilets.
• Removing trash, recycling, and used room service trays.

• Replenishing complimentary toiletries (e.g., soap, shampoo) and bathroom linens.
• Restocking in-room beverages, snacks, glassware, and paper supplies.
• Checking and restocking items like coffee and tea sachets.

Full job description

Duties

• Greet guests warmly upon arrival and provide exceptional customer service throughout their stay.
• Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded.
• Answer phone calls promptly, utilizing effective phone etiquette to address inquiries and provide information about hotel services.
• Assist guests with reservations, modifications, and cancellations while maintaining a high level of professionalism.
• Handle guest complaints or concerns with empathy and resolve issues to ensure guest satisfaction.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
• Maintain knowledge of local attractions, dining options, and hotel amenities to provide recommendations to guests.
• Process payments and maintain accurate records of transactions in the hotel management system.

Experience

• Previous experience in hospitality management or front desk operations is preferred but not required.
• Familiarity with phone systems and hotel management software is an advantage.
• Bilingual or multilingual candidates are highly encouraged to apply, as this enhances our ability to serve diverse guests effectively.
• Strong interpersonal skills with a focus on guest services and customer satisfaction are essential.
• A background in hotel management or related fields will be considered an asset.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!

Pay: $14.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person